The Daily Report is sent at the beginning of each day. In case you have multiple properties a separate email is sent for each property. The report provides an overview of the work in the operational departments of the previous day.

The email is separated into cards each representing a specific operational area. The exact metrics are explained below.

Guests & Rooms (previous day)

This card gives you a glimpse into the occupancy stats for the previous day. This information is gathered based on the reservation data that Flexkeeping received.

• Overnight guests: number of guests that stayed in the property on the previous day. All guests under each reservation are counted. Guests who checked out yesterday are not included.
  
  
• Occupied rooms: number of rooms that have been occupied. Rooms that were checked out during the day (and not checked in again) are not included.
  
  
• Arrivals & Departures: number of guested that have checked in or checked out. All guests under each reservation are included.
  
  
• VIP guests: any guests with a VIP status that arrived on the previous day will be shown here. This is subject to VIP information for guests being sent from the PMS to Flexkeeping (not available in all PMS integrations).

Housekeeping (previous day)

The housekeeping card summarizes the housekeeping work planned at the beginning of the previous day and this work completed by 3PM* on the same day.

*The time can be set as required by the property.

• Housekeepers with assigned rooms: number of housekeepers that were assigned rooms by 8AM on the previous day. Any changes to room assignments after 8AM are not included. The hour can be set as required by the property. 
  
  
• Rooms average per housekeeper: looking at all housekeepers with assigned rooms and the number of rooms assigned, this metric shows the average number of rooms assigned per housekeeper.
  
  Credit average per housekeeper similarly to the previous metric average number of credits (minutes) assigned per each housekeeper.
  
  
• Departure rooms for cleaning: number of departure rooms assigned for cleaning; those rooms are counted that had a check out planned for the same day (based on reservation data received by Flexkeeping).
  
  
• Stayover rooms for cleaning: number of stayover rooms assigned for cleaning; those occupied rooms are counted where guests were expected to stay in on that day (based on reservation data received by Flexkeeping)
  

• Departure & stayover rooms cleaned: of all the departure and stayover rooms that were planned to be cleaned, how many were completed by 3pm. The hour can be set as required by the property.
  
  

• Cleanings exceeding the norm: here are listed all the rooms where cleaning took more time than expected (and for how much longer). This is based on the credits (minutes) set for each room or room type and the actual time it took to clean the room based on housekeepers' activity in the Flexkeeping app.

Maintenance (previous day)

The maintenance card provides a breakdown of repairs at the end of the previous day.

• New issues reported in total: how many new repairs were reported in the app on the previous day.
  
  

• Issues in empty rooms: of the newly reported repairs how many were in non-occupied rooms. This doesn't include units not for cleaning such as public spaces or spa for example.
  
  

• Issues in occupied rooms: of the newly reported repairs how many were in occupied rooms.
  
  

• Issues reported by guests: of the newly reported repairs how many were reported by guests.
  
  

• Issues completed in total: total number of completed repairs in the previous day, regardless of when the repair has been created.
  
  

• All open issues: number of all unfinished repairs, including on hold, scheduled and outsourced.
  
  

• Open issues on hold: number of unfinished repairs currently marked as 'on hold'.
  
  

• Active pending: at the end of the previous day how many issues still remained unfinished. This counts all newly reported as well as any unfinished repairs from before. Any repairs scheduled for the future, outsourced and 'on hold' repairs are excluded.

Guest satisfaction (previous day)

Here are listed any service requests that took over 20 minutes to complete, followed by any positive or negative feedback recorded in the app that day. The time limit of 20 min can be changed as required by the property.

• Guest requests exceeded 20 min: guest requests include service requests (if used) and tasks/repairs which have been marked as 'reported by guest'; the time measured is from when the request was created and until it was marked as completed in the Flexkeeping app.
  
  

• Guest complaints and positive feedback: any negative or positive feedback record submitted in the app in the previous day. Room number/name, guest's name and the feedback message are shown.

Guests & Rooms (current day)

Same occupancy stats as included in the first card are listed here but showing data for the current day - based on the reservations received by Flexkeeping at the time when the report is sent.

The intention is to give you an outlook for the day, however changes will most likely occur during the day, for example reservations being cancelled, walk-in guests being checked in etc. Since this report is generated in the morning it will not be updated throughout the day to reflect any changes.