New Analytics Dashboard

The new Analytics Dashboard gives your hotel a clearer, more detailed view of housekeeping performance. You can analyze larger amounts of data over longer periods of time to help you understand how rooms are cleaned, how long it takes, and where improvements can be made.

This article explains what the new dashboard shows, how it works, and how to use it.

The Basics

The new Analytics Dashboard is designed to make reporting easier, faster, and more customizable.

What this means for you:

• You can analyze larger data sets over longer periods of time 

• Reporting is more detailed and accurate, displaying data from all properties the user has access to

• A more modern look means you can analyze and understand data faster

Important to know: Data is updated once per day and shows results up to the previous day.

Where to Find the Dashboard

The dashboard is embedded directly in the Flexkeeping app, with no external tools needed. You can find it within the Analytics menu, on the left side toolbar. 

Navigating the Analytics Dashboard

Dashboard Layout

The dashboard is made up of:

• All charts are interactive and connected. Clicking on one chart will automatically filter the others.

Using Filters

You can filter data by:

• Date and time range

• Property (single or multiple)

• Sector or space type

• Room or room type

• Cleaning status (clean, inspected, etc.)

• Cleaning type (departure, stayover, deep clean, custom types)

• User group

Date & Time Filtering

You can filter by:

• Last (Last Day, Last Week, Last Month, Last Quarter, Last Year)

• Previous (Previous Week, Previous Month, Previous Year)

• Custom (Specific date and time)

This allows very detailed analysis, like reviewing specific shifts or busy periods.

What the Dashboard Shows

1. Cleaning Volume Overview

Get a quick overview of:

• How many rooms were cleaned

• Cleaning status (clean vs. inspected)

• Room status

• Cleaning types

Every cleaning action is counted, even if a room is cleaned or inspected multiple times.

2. Cleaning Types (Including Custom Types)

The dashboard shows all cleaning types, including:

• Departure clean

• Stayover clean

• Deep clean

• Legionella checks

• Any custom cleaning types configured at your property

If your property does not use cleaning types, these fields will show as Not specified.

3. Operational Efficiency Metrics

New KPIs help you understand team workload and productivity:

• Number of housekeepers working per day

• Average rooms cleaned per housekeeper per day

• Expected vs. actual cleaning time

• Average cleaning time per room

• Total cleaning time

These metrics are useful for staffing decisions, workload planning, and compliance with labor or union rules.

4. Cleaning Time Analysis

You can compare:

• Expected cleaning time vs. actual time

• Results by:

  • Room status

  • Cleaning status

  • Cleaning type

  • Room type

  • User

This helps identify where cleaning takes longer than expected and where processes may need adjustment.

5. User & Team Performance

The dashboard shows:

• How many rooms each user cleaned

• Average and total cleaning time per user

This reflects actual recorded activity in the app. If a room is marked clean multiple times, all events are included.

6. Guest Attributes 

You can also review guest-related room attributes, such as:

• Do Not Disturb

• Eco / No Clean

• Other special requests

Available views include:

• Attributes per day

• Attributes per room

• Detailed attribute entries

This helps explain why certain rooms were not cleaned and provides better context for reports.

7. Tables & Exporting Data

For detailed analysis or sharing reports:

• All key data is available in tables

• You can export:

  • Excel files

  • Images

?Tip: Apply filters before exporting so you only download the data you need.

Multi-Property & Group Reporting

If you have access to multiple properties or tenants, one dashboard can show combined data. This is especially useful for hotel groups, chains, and HQ teams. You can also control data visibility by setting custom user permissions. 

Important Notes & Limitations

• Dashboard language is currently English only

• Custom translations from localized labels are not reflected

• Data updates once per day (not in real-time)

• Very large date ranges may take longer to load

• Charts are fixed and shared across all customers

• Extra task credits and assignment bonuses are not yet included

These areas are planned for future improvements.

Tips From Team Flexkeeping

• Use time-based filters for shift or workload analysis

• Combine filters before exporting to simplify Excel work

• Remember that all recorded actions are shown, which means analytics reflect real usage

• For unusual data patterns, review internal processes first

• Start with shorter date ranges for faster loading